Green Amor delivers living plant gifts across Brisbane with our own delivery drivers, Monday to Saturday, for a flat $19.95. By placing an order you agree to the terms below, so please take a minute to read them.
Where we deliver
We cover a selected list of Brisbane suburbs rather than the whole city, and our checkout won't accept an address outside that area.
- We deliver to selected Brisbane suburbs, all listed on our Brisbane delivery areas page.
- Delivery is a flat $19.95 to any suburb in our delivery area.
- If your suburb is a little further out, get in touch through our contact page before you order. We can sometimes deliver outside our area when it's agreed in advance. These deliveries are quoted individually and sit outside our standard pricing.
- We don't deliver interstate or ship internationally.
- We don't offer click and collect or pickup.
Delivery days and times
We deliver six days a week and aim to have every order dropped by the end of the afternoon.
- We deliver Monday to Saturday. We don't deliver on Sundays, public holidays, or on a small number of other dates through the year.
- For same-day delivery, order before 12pm (Brisbane time) Monday to Friday, or before 10am on Saturday.
- You can choose a delivery date up to 6 weeks in advance.
- Our drivers head out in the early afternoon. Deliveries arrive by 5pm for business addresses and by 6pm for homes.
- Our routes change every day, so we can't guarantee or accept requests for a specific delivery time.
- You'll receive a confirmation email once your gift has been delivered.
- If something unexpected on our side stops us delivering, such as an accident or a road closure, we'll deliver the next day at no extra cost.
Your delivery details
We rely on the details you enter at checkout, so please make sure they're complete and correct. The more we know, the smoother the delivery. We need:
- the recipient's full name
- the recipient's mobile number
- the full address, including any unit or level number
- the business name, if it's a workplace
- anything else that helps our driver, such as gate codes or a good spot to leave the gift
Please check the address carefully before you order.
- If you spot a mistake, contact us straight away. We can update an address at no cost any time before the order is dispatched.
- Once an order is out for delivery, the address can't be changed and the delivery can't be re-routed.
- If we can't deliver because the address is wrong or incomplete, or the recipient isn't at that address, the order comes back to us. You can have it re-delivered for $19.95, or choose store credit or a refund for the items.
- If we deliver to the address you gave us and it turns out to be the wrong one, the delivery is complete. We're unable to collect, re-deliver or refund the order.
If nobody is home
Every order is delivered with Authority to Leave. Our driver will try the recipient on the mobile number provided. If there's no answer, we'll leave the gift in a safe, shaded spot, follow any delivery instructions you gave us, and record proof of delivery.
We'll bring the gift back with us instead if:
- there's no safe place to leave it
- there are signs of a pet at the address, such as a dog in the front yard, and we can't leave the gift somewhere a pet can't reach it
- we can't get access to the property
- the recipient, or someone at the premises, declines the delivery or asks us not to leave it
For secure apartment buildings and gated properties, we'll try the intercom and the recipient's mobile. If we can't reach them, we'll send a text asking them to contact us, and the gift comes back with us. We never leave a gift at a unit complex reception.
When a gift comes back to us, we'll email you. You can have it re-delivered for a $19.95 re-delivery fee, paid before it goes out again, or choose store credit or a refund for the plants and gifts in your order. The original delivery fee isn't refunded, as the delivery attempt was made.
Places and occasions we cannot deliver to
There are a few addresses we can't take an order to, and it's worth knowing them before you choose a delivery date.
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Hospitals. We don't deliver to hospitals. Rules about potted plants differ from ward to ward, and patients can be moved or discharged at short notice, so we can't be sure a gift will reach them. If your recipient is in hospital, we suggest choosing a delivery date for when they're back home. If an order is placed to a hospital address, we'll contact you to reschedule it to a home address or refund your order.
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Funerals and memorial services. Because we can't deliver at a set time, we're not the right fit for a funeral or memorial service, and we don't deliver to funeral homes, chapels or crematoriums. A plant sent to the family's home on a day that suits them is a gentler option, and one they can keep long after the service. Our sympathy plants are chosen with that in mind.
- PO Boxes, parcel lockers, Parcel Collect and post offices.
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Universities, schools and colleges. These campuses are large, so we deliver to the main office or administration building and can't go looking for a particular block, classroom or department. For student accommodation, we deliver to the main reception only.
Pets
Some indoor plants can make dogs, cats and other pets unwell if they chew or eat them. Before you order, please find out whether your recipient has pets and choose a plant that suits their home. Our pet-friendly plants range is the straightforward answer where you're not sure. That choice is yours to make, and Green Amor isn't responsible for harm to a pet caused by a plant you selected.
For the same reason, our drivers won't leave a plant where a pet could get to it. If there are signs of a pet at the address and nobody is home to take the gift inside, we'll bring it back with us rather than take the risk.
Heat and care after delivery
We want every gift to arrive on time and looking its best. Brisbane summers are hard on plants, and a few hours in direct heat can do real damage. If nobody will be home to bring the gift inside, a workplace delivery is usually the safer choice.
Once a gift has been delivered to the address you gave us, including when it's left under Authority to Leave, it's out of our hands. We aren't responsible for theft, loss, or damage to plants, pots or gifts that happens after delivery.
Returns and refunds
Cancellations, change of mind, natural plant variation and what to do if something arrives damaged are all covered in our refunds and returns policy.