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This policy explains what personal information Green Amor collects when you order a plant gift, why we collect it, who we share it with, and how you can access or correct it. Green Amor is operated by TODO-CONFIRM-LEGAL-ENTITY (ABN TODO-CONFIRM-ABN), and we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
If you have a question about this policy, email us at TODO-CONFIRM-EMAIL or use our contact form.
Most of what we hold is what you give us when you place an order. That includes:
We also receive some information automatically when you browse the site, such as your device type, browser, approximate location and the pages you view. This comes from our store platform and its analytics tools.
We don't store your card details. Payments are processed by our payment providers, and your full card number never reaches us.
Most of our orders are gifts, so you'll usually be giving us someone else's name, mobile number and address. We use those details only to deliver the order, to contact the recipient on the day, and to sort out a problem if one comes up. We don't add a recipient to our marketing list because you sent them a gift.
Please make sure you're comfortable giving us your recipient's details, and that they'd be comfortable with it too.
We use your information to run the business and get your order where it's going. Specifically, to:
We don't sell your personal information. We share it only with the people and services that help us fill your order:
Some of these providers store data outside Australia. We'll also disclose personal information where the law requires it.
We'll only send you marketing emails if you've asked us to. Every one of them has an unsubscribe link, and you can opt out at any time without affecting an order you've already placed. Order confirmations, delivery confirmations and messages about a specific order aren't marketing, so you'll still get those.
Our site uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site may stop working properly if you do.
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including by limiting who on our team can see it. No online service can promise perfect security, but we treat customer and recipient details as private and use them only for the purposes set out above.
We keep order records for as long as we need them to run the business and to meet our legal and tax obligations, then delete or de-identify them. Marketing preferences are kept until you unsubscribe.
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email TODO-CONFIRM-EMAIL or write to us at TODO-CONFIRM-POSTAL-ADDRESS. We may need to verify who you are first, and we'll respond within a reasonable time.
If you think we've mishandled your personal information, please tell us first at TODO-CONFIRM-EMAIL so we can look into it. If you're not satisfied with how we've dealt with it, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The version published here is the current one, and the date below tells you when it last changed.
Last updated: TODO-CONFIRM-DATE